I use Trend Micro PC-illin and it keeps blocking some sort of "thing". When I checked the PC-illin log file it shows this:

C:\PROGRAM FILES\COMMON FILES\?PPPATCH\L?GONUI.EXE

Also, here is my hi-jack this file if it helps. What the heck is this?? If I turn of the security feature on PC-illin I get screensaver pop-ups and such. Seems like IE is jacked.

Can someone please help me remove?

Thanks:

Logfile of HijackThis v1.99.1
Scan saved at 9:52:18 PM, on 6/17/2006
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\SYSTEM32\WINLOGON.EXE
C:\WINNT\SYSTEM32\SERVICES.EXE
C:\WINNT\SYSTEM32\LSASS.EXE
C:\WINNT\system32\svchost.exe
C:\WINNT\SYSTEM32\SPOOLSV.EXE
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINNT\system32\nvsvc32.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINNT\system32\stisvc.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\SYSTEM32\SVCHOST.EXE
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\D-Tools\daemon.exe
C:\Program Files\HP DVD\Umbrella\DVDTray.exe
C:\PROGRA~1\WNSXS~1\SPOOLSV.EXE
C:\PROGRAM FILES\COMMON FILES\?PPPATCH\L?GONUI.EXE
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\WINNT\system32\wuauclt.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\PCCTLCOM.EXE
C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\TMPFW.EXE
C:\PROGRA~1\TRENDM~1\INTERN~2\PccGuide.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\TMPROXY.EXE
C:\WINNT\system32\SSDINE~1.SCR
C:\PROGRA~1\OBERON~1\DINERD~2\DINERD~2.EXE
C:\PROGRA~1\TRENDM~1\INTERN~2\PCCMAIN.EXE
C:\PROGRA~1\TRENDM~1\INTERN~2\PccVScan.exe
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Documents and Settings\R Beebe\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = prosearching.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = prosearching.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = prosearching.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = prosearching.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = prosearching.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = prosearching.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchURL = prosearching.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = prosearching.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = prosearching.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = prosearching.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page_bak = prosearching.com
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Trend Micro Antifraud Toolbar - {06647158-359E-4D10-A8DE-E6145DA90BE9} - C:\PROGRA~1\TRENDM~1\INTERN~2\PccIeBar.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Trend Micro Antifraud Toolbar - {871F91FD-3A92-4988-A842-16AB2CFF5AF1} - C:\PROGRA~1\TRENDM~1\INTERN~2\PccIeBar.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Program Files\D-Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DVDTray] "C:\Program Files\HP DVD\Umbrella\DVDTray.exe"
O4 - HKLM\..\Run: [DVDBitSet] "C:\Program Files\HP DVD\Umbrella\DVDBitSet.exe" /NOUI
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe"
O4 - HKCU\..\Run: [Tana] "C:\PROGRA~1\WNSXS~1\spoolsv.exe" -vt yax
O4 - HKCU\..\Run: [Thz] C:\Program Files\Common Files\?ppPatch\l?gonui.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O16 - DPF: {00000000-0000-0000-0000-100000000003} - http://code.jcash.biz/l/efb37ec69fa7fdbdab...b298c633_13.exe
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/insta...staller_gmn.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1130295834550
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Housecall ActiveX 6.5) - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cab
O16 - DPF: {74CD40EA-EF77-4BAD-808A-B5982DA73F20} - http://yax-download.yazzle.net/YazzleActiveX.cab?refid=1162
O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://zone.msn.com/bingame/chnz/default/mjolauncher.cab
O16 - DPF: {A1426AC5-8CE5-4A00-B71E-011D35709AC6} - http://advnt01.com/dialer/int_ver34.CAB
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/...ro.cab34246.cab
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/4h/pla...0/Installer.exe
O16 - DPF: {CC32D4D8-2A0B-4CEB-B105-C9B968379105} (CGameManagerCtrl Object) - https://disney.go.com/games/downloads/gamem...GameManager.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/5m/vir...5/installer.exe
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://sympatico.zone.msn.com/bingame/gold/UnSkin/gf.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/games/popcaploader_v6.cab
O16 - DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://walmart.pnimedia.com/upload/activex...tupv2.0.0.9.cab?
O20 - AppInit_DLLs: C:\WINNT\system32\attrib.dll
O20 - Winlogon Notify: winsfd32 - winsfd32.dll (file missing)
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\system32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~2\PcCtlCom.exe
O23 - Service: Retrospect Launcher (RetroLauncher) - EMC Dantz - C:\Program Files\Dantz\Retrospect 7.0\retrorun.exe
O23 - Service: Retrospect Helper - EMC Dantz - C:\Program Files\Dantz\Retrospect 7.0\rthlpsvc.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\tmproxy.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

Thanks for the help - much appreciated.

Hello Gesundheit,

The file you are refering to is PurityScan, it comes bundled with different products, the ocx from Yazzle is one of them. You've got a few other nasties on board too that's why IE has been hijacked. I'm looking over your log and will post a fix in a few.

Please only follow advice of the people that are authorised to post in this section as outlined in this sticky.

Kim

[
Thanks very much !

Hopefully I can get rid of this stuff finally. I'm not a big fan of reformatting.

Ges.

Ok, here we go.

Please print out or copy these instructions/tutorial to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.

Download SmitfraudFix (by S!Ri) to your Desktop.
http://siri.urz.free.fr/Fix/SmitfraudFix.zip
Extract all the files to your Destop. A folder named SmitfraudFix will be created on your Desktop.
______________________________

Download PurityScan uninstaller to your Desktop.
http://www.outerinfo.com/OiUninstaller.exe
(Yes it's ok - allow the download if something blocks it.)
______________________________

Click on Start, Control Panel, click on Add/Remove Programs
Look through the installed programs for the following items and remove them if present:

Cowabanga by OIN
YazzleActiveX By OIN

During the uninstall process, you might be presented with several prompts to guide you through uninstalling the product. Read these carefully to make sure you are actually choosing to uninstall rather than keep the software. Reboot the PC to complete removal.
______________________________

Run the PurityScan uninstaller. Follow the prompts for removal and reboot in Safe Mode when done.

Reboot your computer in Safe Mode.

• If the computer is running, shut down Windows, and then turn off the power.
• Wait 30 seconds, and then turn the computer on.
• Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
• Ensure that the Safe Mode option is selected.
• Press Enter. The computer then begins to start in Safe mode.

______________________________

Run HijackThis, click on None of the above, just start the program, click on Scan. Put a check in the box on the left side of the following items if still present:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = prosearching.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = prosearching.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchURL = prosearching.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = prosearching.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = prosearching.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = prosearching.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchURL = prosearching.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = prosearching.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page_bak = prosearching.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = prosearching.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page_bak = prosearching.com
R3 - Default URLSearchHook is missing
O4 - HKCU\..\Run: [Tana] "C:\PROGRA~1\WNSXS~1\spoolsv.exe" -vt yax
O4 - HKCU\..\Run: [Thz] C:\Program Files\Common Files\?ppPatch\l?gonui.exe
O16 - DPF: {00000000-0000-0000-0000-100000000003} - http://code.jcash.biz/l/efb37ec69fa7fdbdab...b298c633_13.exe
O16 - DPF: {74CD40EA-EF77-4BAD-808A-B5982DA73F20} - http://yax-download.yazzle.net/YazzleActiveX.cab?refid=1162
O16 - DPF: {A1426AC5-8CE5-4A00-B71E-011D35709AC6} - http://advnt01.com/dialer/int_ver34.CAB
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/games/popcaploader_v6.cab
O20 - AppInit_DLLs: C:\WINNT\system32\attrib.dll
O20 - Winlogon Notify: winsfd32 - winsfd32.dll (file missing)

Close ALL windows and browsers except HijackThis and click Fix Checked
______________________________

Using Windows Explorer, Search and Delete these Folders if listed:

C:\Program Files\Common Files\?ppPatch
C:\Program Files\WNSXS~1 <-- Foldername starts with WNSXS and will contain other letters. In the folder you will find the file named spoolsv.exe

Note about the ? in the folders

The ? in the foldername has one or more letters changed to identical-looking Unicode Cyrillic characters. For example, the Cyrillic character 'es' is used in place of the Latin 'c', which looks identical and Windows will recognise it as a 'c' on a standard machine.

Using Windows Explorer, Search and Delete these Files if listed:

C:\WINNT\system32\attrib.dll
C:\WINNT\system32\winsfd32.dll

Navigate to C:\WINNT\Temp
Click Edit, click Select All, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin.

Note : you will see a lot of random files named :

C:\WINNT\Temp\win53D.tmp or C:\WINNT\Temp\win53F.tmp.exe

Make sure you delete them all. If you can't delete them let me know.

Navigate to C:\Documents and Settings\(EVERY LISTED USER)\Local Settings\Temp
Click Edit, click Select All, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin.
______________________________

Open the SmitfraudFix Folder, then double-click smitfraudfix.cmd file to start the tool.
Select option #2 - Clean by typing 2 and press Enter.
Wait for the tool to complete and disk cleanup to finish.
You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.
The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter.

A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot in Safe Mode.

The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.
______________________________

Clean out your Temporary Internet files. Proceed like this:

Quit Internet Explorer, all browsers and quit any instances of Windows Explorer.

For Internet Explorer 4.x and Up

• Click Start, click Control Panel, and then double-click Internet Options.
• On the General tab, click Delete Files under Temporary Internet Files.
• In the Delete Files dialog box, tick the Delete all offline content check box, and then click OK.
• On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
• Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.
• Click OK.

For Netscape 4.x and Up

• Click Edit from the Netscape menubar.
• Click Preferences... from the Edit menu.
• Expand the Advanced menu by clicking the triangle sign.
• Click Cache.
• Click both the Clear Memory Cache and the Clear Disk Cache buttons.

For Mozilla 1.x and Up

• Click Edit from the Mozilla menubar.
• Click Preferences... from the Edit menu.
• Expand the Advanced menu by clicking the plus sign.
• Click Cache.
• Click the Clear Cache button.

For Opera

• Click File from the Opera menubar.
• Click Preferences... from the File menu.
• Click the History and Cache menu.
• Click the two Clear buttons next to Typed in addresses and Visited addresses (history) and click the Empty now button to clear the Disk cache.
• Click Ok to close the Preferences menu.

Next Click Start, click Control Panel and then double-click Display. Click on the Desktop tab, then click the Customize Desktop button. Click on the Web tab. Under Web Pages you should see a checked entry called Security info or something similar. If it is there, select that entry and click the Delete button. Click Ok then Apply and Ok.

Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin.
______________________________

Reboot in Normal Mode.

Open the SmitfraudFix folder and double-click smitfraudfix.cmd
Select option #3 - Delete Trusted zone by typing 3 and press Enter.
Answer Yes to the question "Restore Trusted Zone ?" by typing Y and hit Enter.

Note, if you use SpywareBlaster and/or IE-SPYAD, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protection.
______________________________

Please do an online scan with Kaspersky Online Scanner

Click on Kaspersky Online Scanner

You will be promted to install an ActiveX component from Kaspersky, Click Yes.

• The program will launch and then start to download the latest definition files.
• Once the scanner is installed and the definitions downloaded, click Next.
• Now click on Scan Settings
• In the scan settings make that the following are selected:
  • Scan using the following Anti-Virus database:
    • Extended (If available otherwise Standard)
  • Scan Options:
    • Scan Archives
    • Scan Mail Bases
• Click OK
• Now under select a target to scan select My Computer
• The scan will take a while so be patient and let it run. Once the scan is complete it will display if your system has been infected.
• Now click on the Save as Text button:
• Save the file to your desktop.
• Copy and paste that information in your next post.

______________________________

Please post:

1. c:\rapport.txt
2. Kaspersky log
3. A new HijackThis log

Your may need several replies to post the requested logs, otherwise they might get cut off.

Kim

Ok - thanks Kim - I'll post once this is done. May take a while

Ges.

No worries Ges, I'll be around.

Can you perform this too please, I want to see the winlogon key.

Download WinPFind.zip to your Desktop or to your usual Download Folder.
http://www.bleepingcomputer.com/files/winpfind.php
Extract it to your C:\ folder. This will create a folder called WinPFind in the C:\ folder.
Open the C:\WinPFind folder and double-click on WinPFind.exe.
Click on Configure Scan Options.
Remove all the checkmarks under Folder Options on the left side by clicking the button Remove All, uncheck Run Addon's and click Apply.
Click on the Start Scan button and wait for it to finish.

Please be patient while it works. When it is done, the results of the scan will be displayed and it will create a log file named C:\WinPFind\WinPFind.txt. Please copy that log into your next reply.

Kim

Ok here are the log files - may be more than 1 reply

Logfile of HijackThis v1.99.1
Scan saved at 2:46:13 PM, on 6/18/2006
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\SYSTEM32\SERVICES.EXE
C:\WINNT\SYSTEM32\LSASS.EXE
C:\WINNT\system32\svchost.exe
C:\WINNT\SYSTEM32\SPOOLSV.EXE
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINNT\system32\nvsvc32.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\PCCTLCOM.EXE
C:\WINNT\system32\regsvc.exe
C:\Program Files\Dantz\Retrospect 7.0\retrorun.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINNT\system32\stisvc.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\TMPROXY.EXE
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\SYSTEM32\SVCHOST.EXE
C:\PROGRA~1\TRENDM~1\INTERN~2\TMPFW.EXE
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\D-Tools\daemon.exe
C:\Program Files\HP DVD\Umbrella\DVDTray.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\PccGuide.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\Documents and Settings\R Beebe\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\windows\system32\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\windows\system32\blank.htm
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Trend Micro Antifraud Toolbar - {06647158-359E-4D10-A8DE-E6145DA90BE9} - C:\PROGRA~1\TRENDM~1\INTERN~2\PccIeBar.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Trend Micro Antifraud Toolbar - {871F91FD-3A92-4988-A842-16AB2CFF5AF1} - C:\PROGRA~1\TRENDM~1\INTERN~2\PccIeBar.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Program Files\D-Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DVDTray] "C:\Program Files\HP DVD\Umbrella\DVDTray.exe"
O4 - HKLM\..\Run: [DVDBitSet] "C:\Program Files\HP DVD\Umbrella\DVDBitSet.exe" /NOUI
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe"
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/insta...staller_gmn.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1130295834550
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Housecall ActiveX 6.5) - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cab
O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://zone.msn.com/bingame/chnz/default/mjolauncher.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/...ro.cab34246.cab
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/4h/pla...0/Installer.exe
O16 - DPF: {CC32D4D8-2A0B-4CEB-B105-C9B968379105} (CGameManagerCtrl Object) - https://disney.go.com/games/downloads/gamem...GameManager.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/5m/vir...5/installer.exe
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://sympatico.zone.msn.com/bingame/gold/UnSkin/gf.cab
O16 - DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://walmart.pnimedia.com/upload/activex...tupv2.0.0.9.cab?
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\system32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~2\PcCtlCom.exe
O23 - Service: Retrospect Launcher (RetroLauncher) - EMC Dantz - C:\Program Files\Dantz\Retrospect 7.0\retrorun.exe
O23 - Service: Retrospect Helper - EMC Dantz - C:\Program Files\Dantz\Retrospect 7.0\rthlpsvc.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\tmproxy.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

---------------------------

SmitFraudFix v2.62

Scan done at 8:33:43.42, Sun 06/18/2006
Run from C:\Documents and Settings\R Beebe\Desktop\SmitfraudFix
OS: Microsoft Windows 2000 [Version 5.00.2195] - Windows_NT
Fix ran in safe mode

»»»»»»»»»»»»»»»»»»»»»»»» Before SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll

»»»»»»»»»»»»»»»»»»»»»»»» Killing process


»»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files


»»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix

GenericRenosFix by S!Ri


»»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files


»»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

Registry Cleaning done.

»»»»»»»»»»»»»»»»»»»»»»»» After SmitFraudFix
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


»»»»»»»»»»»»»»»»»»»»»»»» End

----------------------------
»»»»»»»»»»»»»»»»» Windows OS and Versions »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
Product Name: Microsoft Windows 2000 Current Build: Service Pack 4 Current Build Number: 2195
Internet Explorer Version: 6.0.2800.1106

»»»»»»»»»»»»»»»»» Checking Selected Standard Folders »»»»»»»»»»»»»»»»»»»»

»»»»»»»»»»»»»»»»» Checking Selected Startup Folders »»»»»»»»»»»»»»»»»»»»»

»»»»»»»»»»»»»»»»» Checking Selected Registry Keys »»»»»»»»»»»»»»»»»»»»»»»

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved]
{81559C35-8464-49F7-BB0E-07A383BEF910} = C:\Program Files\SpywareGuard\spywareguard.dll

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved]

[HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers]
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\7-Zip
{23170F69-40C1-278A-1000-000100020000} = C:\Program Files\7-Zip\7-zip.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Adobe.Acrobat.ContextMenu
{D25B2CAB-8A9A-4517-A9B2-CB5F68A5A802} = C:\Program Files\Adobe\Acrobat 6.0\Acrobat Elements\ContextMenu.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Offline Files
{750fdf0e-2a26-11d1-a3ea-080036587f03} = cscui.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With
{09799AFB-AD67-11d1-ABCD-00C04FC30936} = %SystemRoot%\system32\shell32.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With EncryptionMenu
{A470F8CF-A1E8-4f65-8335-227475AA5C46} = %SystemRoot%\system32\shell32.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\WinRAR
{B41DB860-8EE4-11D2-9906-E49FADC173CA} = C:\Program Files\WinRAR\rarext.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\WS_FTP
{797F3885-5429-11D4-8823-0050DA59922B} = C:\Program Files\Ipswitch\WS_FTP Professional\wsftpsi.dll
HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\{48F45200-91E6-11CE-8A4F-0080C81A28D4}
= C:\Program Files\Trend Micro\Internet Security 2006\Tmdshell.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers]
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\WinRAR
{B41DB860-8EE4-11D2-9906-E49FADC173CA} = C:\Program Files\WinRAR\rarext.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\WS_FTP
{797F3885-5429-11D4-8823-0050DA59922B} = C:\Program Files\Ipswitch\WS_FTP Professional\wsftpsi.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\{48F45200-91E6-11CE-8A4F-0080C81A28D4}
= C:\Program Files\Trend Micro\Internet Security 2006\Tmdshell.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers]
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\7-Zip
{23170F69-40C1-278A-1000-000100020000} = C:\Program Files\7-Zip\7-zip.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\Offline Files
{750fdf0e-2a26-11d1-a3ea-080036587f03} = cscui.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\Open With EncryptionMenu
{A470F8CF-A1E8-4f65-8335-227475AA5C46} = %SystemRoot%\system32\shell32.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\Sharing
{f81e9010-6ea4-11ce-a7ff-00aa003ca9f6} = ntshrui.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Directory\shellex\ContextMenuHandlers\WinRAR
{B41DB860-8EE4-11D2-9906-E49FADC173CA} = C:\Program Files\WinRAR\rarext.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers]
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{0D2E74C4-3C34-11d2-A27E-00C04FC30871}
= %SystemRoot%\system32\shell32.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{24F14F01-7B1C-11d1-838f-0000F80461CF}
= %SystemRoot%\system32\shell32.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{24F14F02-7B1C-11d1-838f-0000F80461CF}
= %SystemRoot%\system32\shell32.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{66742402-F9B9-11D1-A202-0000F81FEDEE}
= C:\WINNT\system32\docprop2.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{7f9609be-af9a-11d1-83e0-00c04fb6e984}
= %SystemRoot%\system32\faxshell.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ColumnHandlers\{884EA37B-37C0-11d2-BE3F-00A0C9A83DA1}
= C:\WINNT\system32\docprop2.dll

[HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects]
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06647158-359E-4D10-A8DE-E6145DA90BE9}
Trend Micro Antifraud Toolbar = C:\PROGRA~1\TRENDM~1\INTERN~2\PccIeBar.dll
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
AcroIEHlprObj Class = C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{4A368E80-174F-4872-96B5-0B27DDD11DB2}
SpywareGuardDLBLOCK.CBrowserHelper = C:\Program Files\SpywareGuard\dlprotect.dll
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{53707962-6F74-2D53-2644-206D7942484F}
= C:\PROGRA~1\SPYBOT~1\SDHelper.dll
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
SSVHelper Class = C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE7CD045-E861-484f-8273-0445EE161910}
AcroIEToolbarHelper Class = C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars]
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\{182EC0BE-5110-49C8-A062-BEB1D02A220B}
Adobe PDF = C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\{4D5C8C25-D075-11d0-B416-00C04FB90376}
&Tip of the Day = %SystemRoot%\system32\shdocvw.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\ToolBar]
{8E718888-423F-11D2-876E-00A0C9082467} = @msdxmLC.dll,-1@1033,&Radio : C:\WINNT\system32\msdxm.ocx
{47833539-D0C5-4125-9FA8-0819E2EAAC93} = Adobe PDF : C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
{871F91FD-3A92-4988-A842-16AB2CFF5AF1} = Trend Micro Antifraud Toolbar : C:\PROGRA~1\TRENDM~1\INTERN~2\PccIeBar.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions]
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{08B0E5C0-4FCB-11CF-AAA5-00401C608501}
MenuText = Sun Java Console : C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars]
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars\{32683183-48a0-441b-a342-7c2a440a9478}
Media Band = %SystemRoot%\system32\browseui.dll
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars\{C4EE31F3-4768-11D2-BE5C-00A0C9A83DA1}
File and Folders Search ActiveX Control = C:\WINNT\system32\shell32.dll
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars\{EFA24E61-B078-11D0-89E4-00C04FC9E26E}
Favorites Band = %SystemRoot%\system32\shdocvw.dll
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars\{EFA24E62-B078-11D0-89E4-00C04FC9E26E}
History Band = %SystemRoot%\system32\shdocvw.dll

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar]
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser
{01E04581-4EEE-11D0-BFE9-00AA005B4383} = &Address : %SystemRoot%\system32\browseui.dll
{0E5CBF21-D15F-11D0-8301-00AA005B4383} = &Links : %SystemRoot%\system32\browseui.dll
{47833539-D0C5-4125-9FA8-0819E2EAAC93} = Adobe PDF : C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
{871F91FD-3A92-4988-A842-16AB2CFF5AF1} = Trend Micro Antifraud Toolbar : C:\PROGRA~1\TRENDM~1\INTERN~2\PccIeBar.dll
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser
{01E04581-4EEE-11D0-BFE9-00AA005B4383} = &Address : %SystemRoot%\system32\browseui.dll
{0E5CBF21-D15F-11D0-8301-00AA005B4383} = &Links : %SystemRoot%\system32\browseui.dll
{47833539-D0C5-4125-9FA8-0819E2EAAC93} = Adobe PDF : C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
{871F91FD-3A92-4988-A842-16AB2CFF5AF1} = Trend Micro Antifraud Toolbar : C:\PROGRA~1\TRENDM~1\INTERN~2\PccIeBar.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
Synchronization Manager mobsync.exe /logon
NvCplDaemon RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup
nwiz nwiz.exe /install
HPDJ Taskbar Utility C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb04.exe
POINTER point32.exe
IntelliType "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
SunJavaUpdateSched C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
DAEMON Tools-1033 "C:\Program Files\D-Tools\daemon.exe" -lang 1033
NeroFilterCheck C:\WINNT\system32\NeroCheck.exe
UpdateManager "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
DVDTray "C:\Program Files\HP DVD\Umbrella\DVDTray.exe"
DVDBitSet "C:\Program Files\HP DVD\Umbrella\DVDBitSet.exe" /NOUI
QuickTime Task "C:\Program Files\QuickTime\qttask.exe" -atboottime
pccguide.exe "C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents]
IMAIL Installed = 1
MAPI Installed = 1
MSFS Installed = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnceEx]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServicesOnce]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServicesOnce]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\load]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\run]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies]

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\ActiveDesktop

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\ActiveDesktop\AdminComponent

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer\run

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\NonEnum
{BDEADF00-C265-11D0-BCED-00A0C90AB50F} = C:\PROGRA~1\COMMON~1\MICROS~1\WEBFOL~1\MSONSEXT.DLL


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Ratings

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system
dontdisplaylastusername 0
legalnoticecaption
legalnoticetext
shutdownwithoutlogon 1


[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies]

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\ActiveDesktop

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer
NoDriveTypeAutoRun 149
CDRAutoRun 0

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad]
Network.ConnectionTray {7007ACCF-3202-11D1-AAD2-00805FC1270E} = C:\WINNT\system32\NETSHELL.dll
WebCheck {E6FB5E20-DE35-11CF-9C87-00AA005127ED} = %SystemRoot%\system32\webcheck.dll
SysTray {35CEC8A3-2BE6-11D2-8773-92E220524153} = stobject.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = userinit.exe
Shell = Explorer.exe
System =

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\crypt32chain
= crypt32.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\cryptnet
= cryptnet.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\cscdll
= cscdll.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\sclgntfy
= sclgntfy.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\SensLogn
= WlNotify.dll

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\wzcnotif
= wzcdlg.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options]
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Your Image File Name Here without a path
Debugger = ntsd -d

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
AppInit_DLLs


»»»»»»»»»»»»»»»»»»»»»»»» Scan Complete »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»
WinPFind v1.4.1 - Log file written to "WinPFind.Txt" in the WinPFind folder.
Scan completed on 6/18/2006 2:53:13 PM

----------------------------------


and Kaspersky file should be attached. Thanks for your help:

Also, during the original instructions you gave me - I was unable to delete attrib.dll file. As the system was using it.

Thanks

Hello Ges,

Looking very good, just a few details to fix.

Copy/paste the following text into a new Notepad document. Make sure that you have one blank line at the end of the document as shown in the quoted text.


Save it to your desktop as Fixme.reg. Save it as :
File Type: All Files (not as a text document or it wont work).
Name: Fixme.reg

Locate Fixme.reg on your desktop and double-click it. When asked if you want to merge with the registry, click YES. Wait for the merged successfully prompt.
______________________________

Download Killbox by Option^Explicit to your Desktop or to your usual Download Folder.
http://www.downloads.subratam.org/KillBox.zip
Unzip it to your desktop or a convenient folder.

Double-click Killbox.exe to run it.

First click on Tools > Delete Temp Files

A box will open with a list of all user profiles.

Check the following boxes at a minimum for each profile by clicking on the drop down arrow and checking the boxes that are enabled. Some will not apply and those boxes will not be available to check. Make sure you do this for all the profiles listed.

Temporary Internet Files
Temp Files

If you want to clean your cookies, history, and list of recent files run you may check those boxes as well.

Then Click on the Button titled "Delete Selected Temp Files"

Do the next profile until you have cleaned all the profiles in the list.

Exit by clicking the Button titled "Exit(Save Settings)"

Once back into the main killbox program you will be entering items into Pocket KillBox. Please select the “Delete on Reboot� Option. Enter or Copy&Paste each of the following into the box one by one, making sure Delete on Reboot is Checked for each entry. Click the Red X for each entry, but DO NOT Allow your machine to be Rebooted until the last item has been entered:
** Note: For the .dlls, check the Unregister .dll Before Deleting box as well.

C:\WINNT\system32\attrib.dll
C:\Documents and Settings\R Beebe\Desktop\backups\backup-20060618-081935-598.dll
C:\Documents and Settings\R Beebe\Desktop\OiUninstaller.exe
C:\WINNT\system32\oins.exe
G:\Documents and Settings\Default User\Local Settings\Temporary Internet Files\Content.IE5\S5U7WLAB\ist_remove[1].exe
G:\Documents and Settings\Richard Beebe\Local Settings\Temporary Internet Files\Content.IE5\YIMLHPCY\js[2].htm
G:\Documents and Settings\Richard Beebe\Local Settings\Temporary Internet Files\Content.IE5\YIMLHPCY\js[3].htm
G:\Documents and Settings\Richard Beebe\Local Settings\Temporary Internet Files\Content.IE5\YV4B5QRE\bridge-c6[1].cab

When the last item has been entered and you are prompted to reboot, ALLOW Pocket KillBox to Reboot your computer. If you get a "PendingFileRenameOperations Registry Data has been Removed by External Process!" message then just restart manually.
______________________________

Update your Spybot defs and run a full scan.

Run Spybot - S&D

Click the button Check for Problems
When Spybot is complete, it will be showing RED entries, BLACK entries and GREEN entries in the window.
Make sure that there is a check mark beside all of the RED entries ONLY.
Choose Fix Selected Problems and allow Spybot to fix the RED entries.

If it has trouble removing any spyware, you will get a message window, asking if it would be ok to run Spybot - S&D on the next reboot before any other applications start running. You should reply Yes to this. The next time you start Windows, Spybot will run automatically and fix any of the programs it could not fix previously.

At this point you will be presented with the list of found entries again, but now there will be large green checkmarks next to the items that Spybot - S&D was able to remove. The ones that are still checked but do not have the large green checkmark next to them will be fixed on the next reboot of windows.

Let me know if you still have problems and how the PC behaves now.

Kim

Just a small additional task ...

Run HijackThis, click on None of the above, just start the program, click on Scan. Put a check in the box on the left side of the following items if still present:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\windows\system32\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\windows\system32\blank.htm

Close ALL windows and browsers except HijackThis and click Fix Checked

Please post a fresh HijackThis log.

Kim

Ok Kim,

Updated and ran spybot - no threats were found !

Did the hijackthis thing again and deleted those two items. I think I'm clear. I haven't had any pop-ups or anything unusual since we began.

Question. I an running Ad-aware (free version), and Spy bot. Is there anything you would recommend that I add to protect myself better? I'm also using a full version of PC'illin which has quite a bit of security as well. (or seems to anyways)

Here is hijacklog:

Logfile of HijackThis v1.99.1
Scan saved at 4:45:44 PM, on 6/18/2006
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\SYSTEM32\SERVICES.EXE
C:\WINNT\SYSTEM32\LSASS.EXE
C:\WINNT\system32\svchost.exe
C:\WINNT\SYSTEM32\SPOOLSV.EXE
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINNT\system32\nvsvc32.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\PCCTLCOM.EXE
C:\WINNT\system32\regsvc.exe
C:\Program Files\Dantz\Retrospect 7.0\retrorun.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINNT\system32\stisvc.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\TMPROXY.EXE
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\TMPFW.EXE
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\D-Tools\daemon.exe
C:\Program Files\HP DVD\Umbrella\DVDTray.exe
C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\PROGRAM FILES\OUTLOOK EXPRESS\MSIMN.EXE
C:\Documents and Settings\R Beebe\Desktop\HijackThis.exe

O2 - BHO: Trend Micro Antifraud Toolbar - {06647158-359E-4D10-A8DE-E6145DA90BE9} - C:\PROGRA~1\TRENDM~1\INTERN~2\PccIeBar.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Trend Micro Antifraud Toolbar - {871F91FD-3A92-4988-A842-16AB2CFF5AF1} - C:\PROGRA~1\TRENDM~1\INTERN~2\PccIeBar.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Program Files\D-Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DVDTray] "C:\Program Files\HP DVD\Umbrella\DVDTray.exe"
O4 - HKLM\..\Run: [DVDBitSet] "C:\Program Files\HP DVD\Umbrella\DVDBitSet.exe" /NOUI
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe"
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/insta...staller_gmn.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1130295834550
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Housecall ActiveX 6.5) - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cab
O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://zone.msn.com/bingame/chnz/default/mjolauncher.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/...ro.cab34246.cab
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/4h/pla...0/Installer.exe
O16 - DPF: {CC32D4D8-2A0B-4CEB-B105-C9B968379105} (CGameManagerCtrl Object) - https://disney.go.com/games/downloads/gamem...GameManager.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/5m/vir...5/installer.exe
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://sympatico.zone.msn.com/bingame/gold/UnSkin/gf.cab
O16 - DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://walmart.pnimedia.com/upload/activex...tupv2.0.0.9.cab?
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\system32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~2\PcCtlCom.exe
O23 - Service: Retrospect Launcher (RetroLauncher) - EMC Dantz - C:\Program Files\Dantz\Retrospect 7.0\retrorun.exe
O23 - Service: Retrospect Helper - EMC Dantz - C:\Program Files\Dantz\Retrospect 7.0\rthlpsvc.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\tmproxy.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

Hopefully this is everything - I want to thank-you for your help. I would have had to reformat with out you.

Thanks VERY much !

Sincerely,
Richard (Ges.)

Hello Richard,

You're welcome, glad we managed to fix your problems. I very seldom pronounce the word "format" if it is possible to recover a system and yours was rather clean compared to some others I ran into.

Perfect, that's good news and you're indeed clean.

I see that you are running SpywareGuard and that's a very good program to prevent BHO's from installing themselves (the O2 lines in HijackThis). Ad-Aware & Spybot are more scanning tools, they don't really ofter a real-time protection. PC'illin is ok, nowadays there isn't a single AV that can hold every thread out on the internet. Below is a list of programs that might help you / offer additional protection but the first step is to keep your system up to date and update your AV protection very often. Your Sun Java needs an update too, see below on how to perform that. My personal choice goes to ProcessGuard but it is not always easy to configure the program as it should be but it really offers a high level of protection without using a lot of ressources. Keep in mind none of the programs below replace an antivirus and / or a firewall.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Windows, Internet Explorer and Microsoft Office Updates

Visit Microsoft's Windows Update Site frequently. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

If you are running Microsoft Office, or any application of it, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed.

If you have trouble with Windows Update, you still can get all the Critical Updates, Security Fixes and Service Packs. Below are a few links to bookmark.

Microsoft Security Bulletins
http://www.microsoft.com/technet/security/current.aspx

Office downloads
http://office.microsoft.com/en-us/officeupdate/default.aspx

Download Center
http://www.microsoft.com/downloads/search.aspx

Microsoft Security Advisories
http://www.microsoft.com/technet/security/...ry/default.mspx

Recently Published
http://www.microsoft.com/technet/security/...nt/default.mspx

Make your Internet Explorer more secure

1. From within Internet Explorer click on the Tools menu and then click on Options.
2. Click on the Security tab
3. Click the Internet icon so it becomes highlighted.
4. Click on Default Level and click Ok
5. Click on the Custom Level button.
   • Change the Download signed ActiveX controls to Prompt
   • Change the Download unsigned ActiveX controls to Disable
   • Change the Initialise and script ActiveX controls not marked as safe to Disable
   • Change the Installation of desktop items to Prompt
   • Change the Launching programs and files in an IFRAME to Prompt
   • Change the Navigate sub-frames across different domains to Prompt
   • When all these settings have been made, click on the OK button.
   • If it prompts you as to whether or not you want to save the settings, press the Yes button.
6. Next press the Apply button and then the OK to exit the Internet Properties page.

Take the time to check out the following links

Resources for using Internet Explorer 6
http://support.microsoft.com/?kbid=867470

Microsoft Malicious Software Removal Tool
http://www.microsoft.com/security/malwarer...e/families.mspx

Keep your Sun Java up to date

The most current version of Sun Java is: Java Runtime Environment Version 5.0 Update 7

To check if you have the latest version installed and get the needed updates, please go to the link below:
http://www.java.com/en/download/windows_automatic.jsp
You'll need to use IE and allow ActiveX for this update. Follow the instructions on that page to check your Java Software.

Or you can get the manual download here:
http://www.java.com/en/download/manual.jsp

Check in your Control Panel, under Add/Remove programs and uninstall ALL older versions of Sun Java. And in the future, remember to remove older versions of Java when you automatically update to a newer version to avoid exploitation of older versions left on your system.

Check out these topics for more information:
http://spywarewarrior.com/viewtopic.php?t=17910
http://spywarewarrior.com/viewtopic.php?t=17598

Free programs that may help you in keeping the PC clean

• SpywareBlaster
  SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
  You can download SpywareBlaster here
  A tutorial can be found here
• SpywareGuard
  It provides a degree of real-time protection solution against spyware that is a great addition to SpywareBlaster's protection method. An anti-virus program scans files before you open them and prevents execution if a virus is detected - SpywareGuard does the same thing, but for spyware. And you can easily have an anti-virus program running alongside SpywareGuard. It also features Download Protection and Browser Hijacking Protection.
  You can download SpywareGuard here
  A tutorial can be found here
• IE-SPYAD
  IE-SPYAD puts over 5000 sites in your restricted zone, so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all. It basically prevents any downloads, cookies, scripts from the sites listed, although you will still be able to connect to the sites.
  You can download IE-SPYAD here
  A tutorial can be found here
• Hosts File
  A Hosts file replaces your current HOSTS file with one containing well known ad, spyware sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.
  A tutorial tutorial can be found here
  • MVPS Hosts File
    You can download the MVPS Hosts File here
    Furthermore the website contains useful tips and links to other resources and utilities.
  • Bluetack's Hosts File and Hosts Manager
    Essentially based on the research made by Webhelper, Andrew Clover and Eric L. Howes, it contains most if not all the known spyware sites, sites responsible for hijacks, rogue apllications etc...
    Download Bluetack's Hosts file here
    Download Bluetack's HostsManager here

Free Spyware Detection and Removal Programs

• Ad-Aware
  It scans for known spyware on your computer. These scans should be run at least once every two weeks.
  You can download Ad-Aware here
  A tutorial can be found here
• Spybot - Search & Destroy
  It scans for spyware and other malicious programs. Spybot has preventitive tools that stop programs from even installing on your computer.
  You can download Spybot - S&D here
  A tutorial can be found here

Before adding any other Spyware Detection and Removal programs always check the Rogue Anti-Spyware List for programs known to be misleading, mistaken, or just outright "Foistware".
You will find the list here

Ewido Security Suite

Realtime protection against these threats:

• Hijackers and Spyware
  Secure surfing in the Internet without fear of annoying changes of the start page of your browser, tracking cookies and advertising bars.
• Worms
  Nobody should receive e-mails in your name with malicious files in the appendix anymore.
• Dialers
  Security against all kinds of dialers. No fear when receiving the next phone bill.
• Trojans and Keyloggers
  No chance for thieves to steal your bank data and personal sensitive information by tapped Internet connections, remote controlled webcams or secret keyboard recordings.

Most of you will have already the trial version of this software, which is an excellent program and particularly good at catching trojans. If you find it useful you might want to consider buying the full program. When the trial period ends, the real-time protection and the automatic update feature will stop working. You still will be able to update the program manually.
You can download Ewido Security Suite here
Ewido manual updates. Make sure to close Ewido before installing the update.

WinPatrol

WinPatrol uses a heuristic approach to detecting attacks and violations of your computing environment. Traditional security programs scan your hard drive searching for previously identified threats. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. You'll be removing dangerous new programs while others download new reference files.

• Detect & Neutralize Spyware.
• Detect & Neutralize ADware.
• Detect & Neutralize Viral infections.
• Detect & Neutralize Unwanted IE Add-Ons.
• Detect & Restore File Type Changes.
• Automatically Filter Unwanted Cookies.
• Avoid Start Page Hijacking.
• Detect changes to HOSTS & critical system files.
• Kill Multiple Tasks that replicate each other, in a single step!
• Stop programs that repeatedly add themselves to your Startup List!

Starting with WinPatrol 9.5 PLUS users also get the addition of Real-time Infiltration Detection so they'll know immediately when changes are made to critical system areas. WinPatrol Free is not demo or trial software. You're welcome to use it as long as you like.
You can download WinPatrol here
WinPatrol FAQ

SiteHound by Firetrust

Firetrust introduces the SiteHound Toolbar - the safe way to browse the Internet. With SiteHound, when you browse the Internet, you're shown a warning page every time you go to a site which is a known scam, potentially loads viruses or spyware on to your computer, has questionable content or anything you would not consider reasonable. You are shown a warning page with information about that site. From there you can choose to enter the site or go back. SiteHound is a free add-on to Internet Explorer. (Users of Firefox - a version for you is coming soon.) SiteHound's comprehensive database gathers the knowledge from other users and respected experts from the online security community to tell you which sites are real and which are bogus.

SiteHound will alert you when you enter a site which is known to contain:

• Fraudulent claims or scams
• Offensive material
• Security vulnerabilities
• Spyware or Adware
• Spam related material
• or other content deemed to be unsafe

Specifically, SiteHound blocks these categories:

• Adult • Spyware • Spam Advertising • Phishing • Possible scam or fraud • Misleading or False Advertising
• Pharming • Rogue or Suspect Product • Adware • Malware or Virus

System Requirements:
Internet Explorer 5.5+ and Windows 95/98/NT 4/ME/2000/XP

Product Info & Download: SiteHound Toolbar

For advanced users : ProcessGuard

ProcessGuard blocks rootkits, prevents spyware, guards your computer from DLL trojans ...
For more information take a moment to read the Introduction and the Known Attacks information pages.
You can download Process Guard here

Use an AntiVirus Software

It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. See the link below for a listing of some online & their stand-alone antivirus programs.
Computer Safety On line - Anti-Virus
http://forum.malwareremoval.com/viewtopic.php?p=53#53

Update your Anti Virus Software

It is imperative that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.

Use a Firewall

I can not stress enough how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For an article on Firewalls and a listing of some available ones see the link below.
Computer Safety On line - Software Firewalls
http://forum.malwareremoval.com/viewtopic.php?p=56#56
A tutorial on Understanding and Using Firewalls can be found here

Additional Information

For more information about Spyware, the tools available, and other informative material, including information on how you may have been infected in the first place, please check out this link.

A very nice collection of tutorials is available at Bleeping Computer
http://www.bleepingcomputer.com/tutorials/

Finally, after following up on all these recommendations, why not run Jason Levine's Browser Security Tests ?
They will provide you with an insight on how vulnerable you might still be to a number of common exploits.
http://www.jasons-toolbox.com/BrowserSecurity/

Happy surf Richard and don't hesite to post back if something seems unusual on the PC or if you need additional help / info.

Kim

Hi Kim,

I just picked up spyware guard yesterday or the day before and the definitions date is 1/22/04. Version 2.2

Does this seem right to you? It sayd my definitions are up to date.. I'm a bit confused.

Thanks again

R.

Hello Richard

Yes it is correct. SpywareGuard is based on heuristic detection mainly so it doesn't need specific signatures for every thread it catches. New types of spyware might bypass it but it is still a good layer of protection. Spywareguard is very often the first program (if you have several running) that catches a new BHO when that type of spyware is being installed on your system.

See also the official forum post about the SG updates:
http://www.wilderssecurity.com/showthread.php?t=23839

Kim

Look like the compy is good to go again - thanks again for all the help. Once I get paid I'll donate to this site.


Compy is running much faster and no POP UPS !!!!

TTFH

Richard

Hello Richard,

Very pleased to hear that the computer is running better and that you don't have any popups anymore.
Enjoy your time on internet and try to stay protected.

Kim

Hi Kim

I'm back - I'm not 100% sure we got it all. I just want to be sure that it's all clean. I had a few pop up's today so I want to double check.

Can you please check this hi-jack file and see if anything is unusual. My PC'illin now won't update/// maybe it's just a bad server, but let me know if you see anything out of place.

Thanks again.

ogfile of HijackThis v1.99.1
Scan saved at 9:57:11 PM, on 6/20/2006
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\SYSTEM32\WINLOGON.EXE
C:\WINNT\SYSTEM32\SERVICES.EXE
C:\WINNT\SYSTEM32\LSASS.EXE
C:\WINNT\system32\svchost.exe
C:\WINNT\SYSTEM32\SPOOLSV.EXE
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINNT\system32\nvsvc32.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\PCCTLCOM.EXE
C:\WINNT\system32\regsvc.exe
C:\Program Files\Dantz\Retrospect 7.0\retrorun.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINNT\system32\stisvc.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\SYSTEM32\SVCHOST.EXE
C:\PROGRA~1\TRENDM~1\INTERN~2\TMPFW.EXE
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
C:\Program Files\D-Tools\daemon.exe
C:\Program Files\HP DVD\Umbrella\DVDTray.exe
C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\TMPROXY.EXE
C:\PROGRA~1\TRENDM~1\INTERN~2\PCCMAIN.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\Documents and Settings\R Beebe\Desktop\HijackThis.exe

O2 - BHO: Trend Micro Antifraud Toolbar - {06647158-359E-4D10-A8DE-E6145DA90BE9} - C:\PROGRA~1\TRENDM~1\INTERN~2\PccIeBar.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\system32\msdxm.ocx
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Trend Micro Antifraud Toolbar - {871F91FD-3A92-4988-A842-16AB2CFF5AF1} - C:\PROGRA~1\TRENDM~1\INTERN~2\PccIeBar.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINNT\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
O4 - HKLM\..\Run: [DAEMON Tools-1033] "C:\Program Files\D-Tools\daemon.exe" -lang 1033
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINNT\system32\NeroCheck.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [DVDTray] "C:\Program Files\HP DVD\Umbrella\DVDTray.exe"
O4 - HKLM\..\Run: [DVDBitSet] "C:\Program Files\HP DVD\Umbrella\DVDBitSet.exe" /NOUI
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe"
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cab
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn/insta...staller_gmn.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1130295834550
O16 - DPF: {6E5A37BF-FD42-463A-877C-4EB7002E68AE} (Housecall ActiveX 6.5) - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cab
O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://zone.msn.com/bingame/chnz/default/mjolauncher.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/...ro.cab34246.cab
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/4h/pla...0/Installer.exe
O16 - DPF: {CC32D4D8-2A0B-4CEB-B105-C9B968379105} (CGameManagerCtrl Object) - https://disney.go.com/games/downloads/gamem...GameManager.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/5m/vir...5/installer.exe
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://sympatico.zone.msn.com/bingame/gold/UnSkin/gf.cab
O16 - DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://walmart.pnimedia.com/upload/activex...tupv2.0.0.9.cab?
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINNT\system32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~2\PcCtlCom.exe
O23 - Service: Retrospect Launcher (RetroLauncher) - EMC Dantz - C:\Program Files\Dantz\Retrospect 7.0\retrorun.exe
O23 - Service: Retrospect Helper - EMC Dantz - C:\Program Files\Dantz\Retrospect 7.0\rthlpsvc.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\tmproxy.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe

Hello Richard,

I don't see anything unsual in your log, what kind of popups do you get ? Do they mention a name, a website ?

Can you run a KAV scan and post the log please ? You may save it as a text file and post it here instead of saving it as a html file.
______________________________

Next, Download Blacklight Beta from here:
http://www.f-secure.com/blacklight/try.shtml

• Hit I accept. It will take you to download page.
• Download blbeta.exe and save it to the Desktop.
• Once saved... move blbeta.exe to C:\ - Local Disk ©
  You can do this by going to My Computer then double click on C:.
  Locate blbeta.exe and right click on it, select cut, right click an empty space in the folder you just did open and select paste.
• Click Start, then Run and paste the following in the edit box : C:\blbeta.exe /expert and hit Enter (or click Ok)
• Click accept agreement and Click scan
  This app too may fire off a warning from antivirus. Let the driver load.
  Wait for it to finish.
• If it displays any items...don't do anything with them yet. Just hit exit (close)
• It will drop a log on the Desktop or in the C:\ folder that starts with fsbl....big number.
  Please post contents of log.

Take your time, it's rather late here so I'll check your logs tomorrow.

Kim

Thanks - I'll try this after work tomorrow.

Richard